Help & FAQ's

The Most Common Questions

In order to ensure a relaxing and pleasant experience at True Thai Massage, we’ve answered some of the questions guests of our spa frequently ask. Reviewing these suggestions will help you prepare for your upcoming Spa visit.

You can use our online appointment booking system to make an appointment. For appointments today, you can also call us on 07538599915. If you want to make an appointment for a later date, either use the booking system (recommended), call or email us at

Yes, once you have made a booking, you can pay in advance online. This is useful if you’ve booked a session as a gift for someone and don’t want them to have to pay for it.

When pre-paying online, make sure you use the same duration and email address that corresponds to your booking. Otherwise, we won’t know which appointment the payment is for. If you have any problems with advance payments, please call or email us at

We don’t ask for a full medical history. There is a short questionnaire about any relevant medical conditions for first-time guests. This ensures your comfort and safety, and we can tailor your treatment to suit your situation.

Yes, but if you want a treatment that involves oil, body scrubs, balms, etc., you will need to provide a medical certificate which states that you can undergo treatment. Please discuss your situation with us, and we can advise you on the ingredients used in our products.

A traditional Thai massage is done dry, without any oils or other products applied to the skin. If in doubt, we suggest you stick with this form of massage. Better safe than sorry.

Note: we may refuse treatment if you have any sites of active bleeding. We do not wear gloves and so we cannot carry out a massage if you have any broken skin with evidence of current or very recent bleeding.

Yes, provided your pregnancy is past the first trimester (i.e. you are at least 13 weeks’ pregnant). Our pregnancy massage avoids applying any pressure to your abdomen and instead focuses on your back and legs. Read more about what is involved on our pregnancy massage page.

You don’t need to do anything special. We recommend you avoid having a large meal or alcohol within the 4 hours before your massage, to avoid any discomfort or embarrassing noises & odours. A light meal and a glass of wine or beer should be no problem. We reserve the right to refuse service to anyone who appears intoxicated.

There’s no specific dress code, but we recommend wearing comfortable clothes. You only need to undress to the point you are comfortable with. Usually, this would be bra off (if applicable) and down to your underwear, but you’ll be covered with a towel from upper thigh to waist anyway. We do not do naked massages – underwear is kept on!

For our traditional Thai massage, you will be provided with loose clothing to wear, probably a baggy t-shirt and shorts. That’s because this massage is done dry, without any oil. Most of our other massages involve the application of either unscented or aromatic oil. If you’re worried about any oil getting on your underwear, we can provide you with a disposable pair.

You shouldn’t feel sore after a gentle massage, like our Aromatic Thai massage. However, it’s very normal to feel some muscle soreness after a firmer massage, possibly even into the following day if you haven’t had one regularly. The manipulation of tissue and muscle fibres, especially in a deep tissue massage, is intended to coax tight, knotted muscles into easing and realigning. This can result in a deep “burning” soreness due the increased blood flow and inflammation within the treated areas, like the muscle burn you might get after a very intense workout. It should resolve within a day or so.

It is very important that you tell us about any muscle injuries or spasms you are experiencing before the massage begins. Asking for a strong or deep tissue massage to an injured muscle that you’ve mistaken for “just a bit of tension” could make things worse. Nobody wants a “pop – ouch!” moment. We always recommend starting out with a moderate level of pressure and then increasing the intensity only if required. The idea is to work through layers of tension, not push through them. An injured muscle in pain will cramp/spasm to protect itself.

You should not normally experience any bruising, but it can happen if you are prone to bruising or if you’ve asked for a strong massage. Again, we recommend starting out with a medium pressure first, and always follow your therapist’s advice.

True Thai Massage & Spa cancellation policy is 24 hours. If you can no longer keep your appointment please reschedule 24 hours in advance, that way we can offer your slot to clients on our waiting list.
We charge a full-service price for late cancellations or for not showing up.
If you have paid in advance contact us 24 hours before your appointment. In this case, you will be able to receive a full refund to your payment method. If you do not inform us in the said time, you won’t get any refund.

No, so please don’t embarrass yourself by asking. Our services at True Thai Massage are entirely therapeutic with absolutely no sexual or intimate activity. We will not tolerate any sexual requests, harassment or inappropriate behaviour (verbal or physical) towards our staff, and anyone doing so will be asked to leave.

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